Return Policy
Thank you for choosing SalarCares for your Ayurveda and cosmetic needs. We strive to provide you with high-quality products that meet your expectations. However, we understand that there may be occasions where you need to return a product. Our Return Policy is designed to ensure a smooth and hassle-free process for you.
1. Eligibility for Returns:
- Products must be returned within 30 days from the date of purchase.
- Products must be in their original condition, unopened, and with all original packaging intact.
- For hygiene reasons, certain items like opened cosmetics, skincare products, and personal care items cannot be returned.
2. Returns Process:
- To initiate a return, please contact our customer support team at customer_support@salarcares.com within 30 days of receiving the product. Provide your order number and details about the items you wish to return.
- Our customer support team will guide you through the return process and provide you with a return authorization.
- Pack the items securely and ship them to the address provided by our customer support team.
3. Refund Policy:
- Once we receive your returned items, our quality control team will inspect them.
- If the products meet our return criteria, we will process a refund to the original payment method within 7 business days.
- Please note that shipping fees are non-refundable.
4. Exchanges:
- Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.
5. Damaged or Defective Products:
- In the rare event that you receive a damaged or defective product, please contact us immediately at customer_support@salarcares.com. Provide details and, if possible, attach photos of the damaged or defective item. We will arrange for a replacement or issue a refund.
6. Cancellations:
- If you wish to cancel an order, please contact us as soon as possible. Once the order is shipped, it cannot be canceled, and the return policy will apply.
7. International Returns:
- For international returns, please contact our customer support team for specific instructions.
Thank you for choosing SalarCares for your Ayurveda and cosmetic needs. customer satisfaction is important to us. However, due to the nature of our products, we have implemented a strict No Return Policy. Please read the following carefully
1. Final Sale on All Products
- All products in the Skin Care and Pain Relief categories are sold on a no-return basis. For health, hygiene, and safety reasons, we cannot accept returns or exchanges.
2. Defective or Damaged Items
- In the unlikely event that you receive a damaged or defective product, please notify us within 5 days of receipt at customer_support@salarcares.com. Provide a clear description of the issue along with photos of the product and packaging. After review, we will determine if a replacement or other resolution is appropriate.
3. Health and Hygiene Considerations
Due to the sensitive nature of skin care and pain relief products.
Opened or used products cannot be returned under any circumstances.
- We ensure all items are sealed and inspected before shipping to maintain high-quality standards.
4. Customer Responsibility
- Please review product descriptions, ingredients, usage instructions, and any other relevant details before completing your purchase. It is the customer’s responsibility to ensure the selected product suits their needs.
5. Exceptions
- We do not make exceptions to this policy unless required by applicable laws. Any disputes or concerns will be handled in accordance with our terms of service.
6. Contact Us
If you have questions or concerns about your order, feel free to reach out:
- Email: customer_support@salarcares.com
- Phone: 6351397871